By accessing or using Destinely ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the service.
Destinely is the trading name of Wanderbridge Company Limited, a company registered in Jinja, Uganda. These Terms are a legally binding agreement between you and Wanderbridge Company Limited (trading as Destinely).
Destinely is a platform that connects hotels with local experience providers so hotel guests can discover and book local experiences. Bookings may start from a hotel confirmation-page widget, Destinely.com, or related Destinely surfaces. The Platform facilitates bookings between:
To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
The Platform supports Guest, Hotel Admin, and Experience Provider accounts. Some guest bookings may start from a hotel widget with contact details only; creating a guest account unlocks dashboard features such as viewing and cancelling bookings. Each account type has the rights and responsibilities described in these Terms.
When a guest books an experience through the Platform:
Changes after booking (date, time, or party size) depend on provider availability and the cancellation policy. Contact Destinely support or the provider using the contact details on the booking. Destinely may require cancellation and a new booking where a change cannot be applied directly.
Providers are responsible for delivering experiences as described on the Platform. Guests must arrive at the specified meeting point at the agreed time. Failure to do so may result in cancellation without refund. Providers should mark a booking complete after hosting. If they do not, Destinely may mark it complete after the experience date for records and payout timing.
Guest payments are processed securely through our payment partners, including Pesapal (card and mobile money where available). Payment is collected at booking confirmation.
Rates may be updated in Platform settings. Current rates apply at the time of booking.
After payment, partner shares are held until the experience date has passed and a short review period ends (default: 1 day). Provider payouts are then released on the next weekly payout run. Hotel commissions are batched monthly (typically by the 15th for the prior month's eligible bookings).
Payouts may be delayed or cancelled if a booking is cancelled, refunded, or under dispute. Partners must keep valid payout details under Account. Destinely may change schedules with notice via the Platform or documentation.
Experiences may be priced in supported currencies (including USD and UGX). The currency shown at checkout is the amount charged. Your bank or mobile money provider may apply its own conversion fees if your account uses a different currency.
Each experience lists a cancellation policy set by the provider. You see it when you book and when you cancel in your guest dashboard. Destinely calculates the refund from that policy and the time left before the experience starts.
| Policy | Full refund | Partial refund | No refund |
|---|---|---|---|
| Flexible | 48+ hours before start | 50% if 24–48 hours before | Less than 24 hours before |
| Moderate | 24+ hours before start | 50% if 12–24 hours before | Less than 12 hours before |
| Strict | 72+ hours before start | 25% if 48–72 hours before | Less than 48 hours before |
If the experience has already started or passed, no refund applies. See also guest cancellation documentation.
If a provider cancels a booking, guests receive a full refund. Providers may be subject to penalties for repeated cancellations.
Eligible guest refunds are reviewed by Destinely before payment is returned. If approved, the refund is sent to your original payment method (card or mobile money) through our payment partner.
After approval, refunds typically appear within 5–10 business days. Timing may vary depending on your bank or mobile money provider.
Users are prohibited from:
All content on the Platform, including text, graphics, logos, images, and software, is the property of Destinely (Wanderbridge Company Limited) or its licensors and is protected by copyright and trademark laws.
By posting content on the Platform, you grant Destinely a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content for Platform operations and marketing purposes.
Important Notice:
Destinely acts as an intermediary platform connecting guests, hotels, and experience providers. We are not responsible for the actual delivery of experiences, the quality of services provided, or any incidents that occur during experiences.
To the maximum extent permitted by law, Destinely (the trading name of Wanderbridge Company Limited) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of the Platform.
Our total liability for any claims arising from your use of the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim.
We encourage users to resolve disputes directly. Our support team is available to assist with booking-related disputes and can facilitate communication between parties.
If direct resolution is not possible, parties agree to attempt mediation through a neutral third party before pursuing legal action.
These Terms shall be governed by and construed in accordance with the laws of Uganda. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Uganda, specifically the courts in Jinja where the company is registered.
We reserve the right to modify these Terms at any time. Material changes will be communicated to users via email or through Platform notifications at least 30 days before they take effect. Continued use of the Platform after changes constitutes acceptance of the modified Terms.
We reserve the right to suspend or terminate your account and access to the Platform at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Platform will immediately cease, but provisions of these Terms that by their nature should survive termination will survive.
Company:
Destinely
Trading name of Wanderbridge Company Limited
Jinja, Uganda
By using Destinely, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
